Safety Policy

Our Commitment — Your Safety Is Our Priority

At Raido Bike Taxi, we are dedicated to providing safe, reliable, and comfortable rides for all our customers.

Introduction

This Safety Policy outlines the steps Raido Bike Taxi takes to ensure the safety and wellbeing of both riders and partner drivers. Please read this policy carefully before using our services. Updates may occur periodically — the latest revision date is listed below.

1. Driver Verification & Training

  • All our drivers undergo ID, driving license, and address verification.
  • Background checks and Aadhaar verification are conducted where applicable.
  • Drivers receive safety, customer service, and emergency response training before activation.

2. Helmet & Personal Protection Policy

  • Both driver and passenger must wear certified, sanitized helmets.
  • Helmets are regularly cleaned and replaced when required.
  • Drivers must not start a ride unless both helmets are properly worn.

3. Vehicle Maintenance & Cleanliness

  • Partner vehicles must pass regular maintenance and inspection checks.
  • Vehicles are cleaned and disinfected between rides for hygiene and comfort.

4. Ride Tracking & Sharing

  • All rides are GPS tracked in real-time for safety monitoring.
  • Riders can share live trip details with friends or family through the app.

5. Emergency Support

  • 24/7 emergency support is available via the app or helpline — use the Emergency Button for immediate help.
  • In critical cases, Raido may contact local emergency services (police/ambulance) on your behalf.

6. Reporting & Incident Response

  • In-app reporting tools are available for safety issues or misconduct.
  • All complaints are investigated promptly and handled with utmost seriousness.

7. Insurance & Liability

  • All vehicles on our platform must comply with basic insurance and regulatory requirements.
  • Claims and liabilities are handled in accordance with applicable policies and legal standards.

8. Data Security & Privacy

  • We securely store user data and only use it to deliver our services effectively.
  • Your personal, payment, and location data are never shared without your consent unless required by law.

9. Health & Hygiene Protocols

  • Drivers or passengers showing symptoms of illness may not ride.
  • We encourage use of sanitizers and adherence to hygiene standards during all rides.

10. Rider & Driver Expectations

  • Riders must follow all safety instructions and behave respectfully.
  • Drivers are expected to maintain professional conduct and safe driving at all times.

Last Updated:

Effective Date: November 11, 2025

Safety Queries & Reporting

For any safety-related concern, feedback, or emergency:

support@raidobiketaxi.in

+91 96801 92909

This policy ensures a secure and reliable riding experience. For detailed terms and data handling, please review our Terms & Conditions and Privacy Policy.