Privacy Policy

Your Privacy, Our Responsibility

At Raido Bike Taxi, your trust and safety come first. We are committed to handling your personal data responsibly, transparently, and securely.

1. Introduction

This Privacy Policy describes how Raido Bike Taxi (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website, mobile app, or related services.

This policy complies with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

2. Information We Collect

  • Personal Information: Name, email address, phone number, and payment details.
  • Ride Details: Pick-up and drop-off locations, ride history, ride time, and customer feedback.
  • Device Information: IP address, device type, browser type, and operating system details.
  • Location Data: Real-time GPS data to ensure accurate pick-ups, drop-offs, and route optimization.
  • Driver Information (for partners): License number, vehicle details, and verification documents.
  • Communication Data: Call logs, SMS, or chat messages with customer support for quality monitoring.

3. How We Use Your Information

  • To provide seamless ride-booking and improve your overall user experience.
  • To process payments, handle refunds, and ensure secure financial transactions.
  • To maintain safety standards and comply with legal and regulatory requirements.
  • To communicate trip updates, promotional offers, and new features (with your consent).
  • To analyze trends, monitor system performance, and enhance platform efficiency.

4. Data Security

We prioritize your data security by implementing robust technological and organizational measures including:

  • End-to-end encryption for all sensitive transactions.
  • Secure servers hosted in India with advanced firewalls and intrusion protection.
  • Regular security audits, vulnerability assessments, and data backup mechanisms.
  • Restricted employee access to personal data on a need-to-know basis.

5. Sharing Your Information

We respect your privacy and share your data only in limited, legitimate circumstances:

  • With Service Providers: Such as verified drivers, payment gateways, and customer support tools to enable service delivery.
  • With Legal Authorities: When disclosure is required by law, court orders, or government agencies.
  • With Analytics Partners: For improving our app performance, traffic management, and user experience.
  • With Affiliated Entities: Under strict confidentiality agreements for operational or technical support.

6. Your Rights

As per the Digital Personal Data Protection Act (DPDP), you have the right to:

  • Access & Review: Request access to the personal data we hold about you.
  • Correction: Ask for corrections to inaccurate or incomplete information.
  • Opt-Out: Unsubscribe from non-essential communication or marketing messages.
  • Deletion: Request deletion of your data, subject to applicable record-keeping and legal requirements.
  • Data Portability: Receive a copy of your personal data in a readable format upon request.

7. Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once no longer needed, data is securely deleted or anonymized.

8. Cookies & Tracking

Raido Bike Taxi uses cookies and tracking technologies to improve website functionality and user experience. You may disable cookies through your browser settings, but some features may not work properly.

9. Children’s Privacy

Our services are intended for individuals aged 18 years or above. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately upon notice.

10. International Data Transfers

While our servers are located in India, we may use international cloud or analytical tools. Any cross-border data processing follows strict security and legal compliance standards.

11. Legal Compliance

Raido Bike Taxi fully complies with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, ensuring lawful and transparent data processing practices.

12. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in technology, legal requirements, or our business processes. Any updates will be posted on this page with a revised “Effective Date.”

13. Contact Our Data Protection Officer (DPO)

For privacy concerns, grievances, or data access requests, please reach out to:

Data Protection Officer (DPO)
Email: dpo@raidobiketaxi.in
Phone: +91 96801 92909

14. Effective Date

Last Updated: November 11, 2025