Customer Privacy Policy | Raido Bike Taxi — Your Data, Our Responsibility

1. Introduction

This Customer Privacy Policy explains how Raido Bike Taxi (“Raido”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you use our services.

By using the Raido app, website, or related services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information: Name, email address, phone number, and payment details for identification and billing.
Ride Details: Pickup and drop-off locations, travel routes, distance, and ride feedback.
Device Information: IP address, device model, browser type, and operating system for app optimization.
Location Data: Real-time GPS tracking to ensure accurate pickups, safety, and ride history.
Communication Logs: Chat or call details with drivers or support for quality and dispute resolution.

3. How We Use Your Information

To provide and manage ride bookings and payments.
To ensure your safety through live tracking and driver verification.
To send notifications about ride status, promotions, and updates.
To analyze usage trends and improve app performance.
To comply with legal or regulatory obligations as required.

4. Data Sharing

We share information only with trusted third parties necessary for service delivery (drivers, payment gateways, SMS/email providers).
We do not sell or rent your personal data to advertisers or marketing agencies.
Information may be shared with authorities if required by law, regulation, or legal process.

5. Data Protection Measures

All sensitive data is transmitted using SSL encryption and stored securely in servers located in India.
Access to customer data is restricted to authorized personnel on a need-to-know basis.
Raido employs multi-layered security practices including firewalls, 2FA, and intrusion monitoring.
Regular audits and vulnerability testing ensure continuous protection.

6. Cookies & Tracking

Our website uses cookies to remember preferences and analyze site traffic. You can choose to disable cookies in your browser settings, but some site features may not function properly.

7. Data Retention

Your data is retained only for as long as necessary to provide services or comply with legal requirements. Once no longer required, it is securely deleted or anonymized.

8. Your Rights (Under DPDP Act, 2023)

Right to Access — View your personal data collected by Raido.
Right to Correction — Request correction of inaccurate or incomplete data.
Right to Deletion — Request deletion of your account and personal data (subject to legal retention requirements).
Right to Withdraw Consent — Stop non-essential communications or marketing messages anytime.
Right to Grievance Redressal — Contact our Privacy Officer for privacy-related concerns.

9. International Data Transfers

Raido stores most customer data on secure servers in India. In limited cases where international storage is necessary (e.g., cloud backups), it follows DPDP-compliant data protection standards.

10. Protection of Minors

Raido services are intended for individuals aged 18 years or above. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.

11. Contact Our Privacy Officer

For privacy-related requests, corrections, or complaints, please contact our designated officer:

Privacy Officer
Email: privacy@raidobiketaxi.in
Phone: +91 96801 92909

12. Updates to This Policy

This policy may be updated from time to time to reflect new regulations or service improvements. The updated version will always be available on our official website.

Effective Date

Last Updated: November 11, 2025